Terms & Conditions
Unless the contrary is shown, prices on this site are:
- Per case or per bottle (bt) as indicated
- Exclusive of delivery charges
- Provisional and subject to our confirmation, upon acceptance of order
Payment is due on invoice, and may be made by bank transfer, HK Dollar cash or cheque (allow 2 business days for cheques to clear) or credit cards (there is a 2.5% surcharge on credit card payments). Overdue sums carry interest from the date when payment becomes due at 10% per annum. Until all sums due to us have been paid we shall be entitled to retain possession of any goods to which you would otherwise be entitled. If any payment is overdue we shall be entitled to suspend deliveries/collections.Please note that payment must be received within 3 working days to secure your order. If payment is not received within 3 days. YOUR ORDER WILL BE CANCELLED.
Title and Risk
We shall retain title to all goods (other than goods in your direct physical possession following delivery or collection and payment in full for those goods) sold by us until all the sums due from you in respect of any order have been paid. Risk in all goods shall pass to you as soon as we notify you that they are available and earmarked under your order. If goods within our ownership are held by any third party on your behalf you will upon our request instruct that third party to hold the goods to our order.
Any indication as to when wines will be available for delivery or collection is an estimate only and is not intended to be binding. We will notify you once wines are available and you must give at least 24 hours´ notice before collection. Domestic transport may be arranged by us as your agent at the rates of charge indicated. Our current storage charge will apply for all goods which have not been collected/delivered within three months of being available.
All sales are subject to our final confirmation. All orders received verbally, by fax or electronic mail are considered final. No cancellations will be accepted. Prices are subject to change without notice. All wines are offered subject to remaining unsold. Unless stated otherwise, all wines are offered lying in Hong Kong with the exception of en primeur. All goods sold are strictly non-exchangeable and non-refundable. This current list cancels all previous lists.
Returns and Exchanges
No returns or exchanges allowed.
It is the receiver's responsibility to check the condition of any goods received at the time of delivery.
No returns shall be made after the receiver has acknowledged receipt of the goods.
All futures sales are final.
The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages.
Claims (if any) must be reported to our customer service hotline +852 3101 1181 at the time of delivery,
otherwise we shall have the discretion to refuse your claim after delivery.
If any payment is overdue for 7 days or the goods have not been collected within three months of being available, or there is an earlier indication from you that payment will not be made or the goods will not be collected, we shall be entitled to send written notice to the invoice address of our intention to deal with, sell or otherwise dispose of the goods and 7 days thereafter we shall be at liberty to do so unless payment in full is received or the goods are collected before the close of business on the seventh day. Any method of resale is entirely at our discretion.
Upon resale you will receive a credit of 80% of the lower of the net proceeds of the resale and the price of our original sale to you. Any balance after the credit shall remain payable by you and shall continue to carry interest.
The existence of this right does not effect any other remedies we would have.
We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.
We undertake the proper safekeeping and storage of wines in our possession and will act in good faith when purchasing wine, but we will not be responsible for the state and condition of wines or whether the wine corresponds to the qualities which might be expected from its description. Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return wines for any reason, including corked wines.
The placing and accepting of oral orders shall form a contract on these terms, conditional upon our written confirmation of order which may be by the delivery of an invoice.
En Primeur Sales
In the unlikely event that we are unable to supply wines purchased on your behalf en primeur due to circumstances beyond our control, our liablilty will be limited to any monies paid to us.
All our contracts are made under the Basic Law and are subject to the exclusive jurisdiction of the Hong Kong SAR Courts.
Solera (H.K.) Limited
Room 1903, 19/F Shun Kwong Commercial Building
8 Des Voeux Road West
Sheung Wan, Hong Kong